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Nadia25671898u7d4
Participant
August 16, 2022
Answered

Accidentally purchased app

  • August 16, 2022
  • 1 reply
  • 647 views

Hello, I've accidentally purchased adobe acrobat app from android.

 

The cellphone is used by my company and they accidentally  subscribed for trial period and today my trial ended and it automatically subscribed for membership and my card got debited with 1 yr charge.

 

So i kindly request you if i can get my refund back as i don't use this app at all. 

 

Order id - GPA.3368-7373-3251-63868

 

Thank you for your help.

 

Sara Ochoa Palau

    This topic has been closed for replies.
    Correct answer S_S

    Hello Nadia,

     

    I hope you are doing well. Per the description, I understand that you want a refund for an accidental purchase.

     

    For refund-related queries, I suggest you contact your store operator as they would be in the best position to assist you.

    To start the refund process, please click the below link:

    Request a refund on Google Play - Google Play Help

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    August 17, 2022

    Hello Nadia,

     

    I hope you are doing well. Per the description, I understand that you want a refund for an accidental purchase.

     

    For refund-related queries, I suggest you contact your store operator as they would be in the best position to assist you.

    To start the refund process, please click the below link:

    Request a refund on Google Play - Google Play Help

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    Y
    YouTube33851241fohp
    Participant
    November 27, 2023

    I need refund please GPA.3326-1073-8465-61746..0. aed269.00 this is mistakenly buy subscription 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 27, 2023

    Hello @YouTube33851241fohp,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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