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Participant
May 27, 2021
Question

Accidentally Purchased Premium version.. Plz refund

  • May 27, 2021
  • 1 reply
  • 399 views

I downloaded the Adobe App to view PDF documents. I choose the 7 day trial option and was directed to the google play payment option to add a card I did that but instead of the trial version I lost Rs 2600.I contacted Google play and they asked me to contact Adobe. Plz refund. It was an accidental purchase and I haven't even used the App. 

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1 reply

Amal.
Community Manager
Community Manager
May 28, 2021

Hi there

 

Hope you are doing well and sorry to hear that. Asdescribed you want the refund for the subscription also that you contacted Google play and they asked you to contact Adobe.

 

For billing issues or a refund within 48 hours of purchase, see Get a refund on Google Play.

 

After 48 hours, this is something that can be rectified by our billing team. I have shared some more details in private message please check.

 

Regards

Amal