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Birgit Russka
Participant
January 27, 2024
Answered

Accidently activated paid license on a second account, mow I have two paid license

  • January 27, 2024
  • 1 reply
  • 600 views

Hello!

I accidentally activated an annual paid license on a second account. After logging in after a while I noticed that I had a trial license so I activated the annual license. After receiving two invoices in a short time, I found out that I have accounts with paid licenses, but I only need one.

Is there a way to cancel one license without paying the early cancelation fee?

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Birgit34691613ms2w,

     

    The above response is for subscriptions purchased on mobile platforms.

     

    For purchases made on Adobe's website, please visit the link here to learn more.

     

    Thanks,

    Souvik

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 1, 2024

    Hello @Birgit Russka,

     

    I hope you are doing well. Thank you for reaching out!

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    B
    Birgit34691613ms2w
    Participant
    February 2, 2024

    Hello!

     

    Unfortunately, this didn´t help.

     

    The two accounts I have both have creative cloud all apps 100GB yearly license with monthly payments. 

    The licenses were both activated on adobe.com website.

     

    I hope there is an another way to solve this problem

     

    Birgit

     

     

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 3, 2024

    Hi @Birgit34691613ms2w,

     

    The above response is for subscriptions purchased on mobile platforms.

     

    For purchases made on Adobe's website, please visit the link here to learn more.

     

    Thanks,

    Souvik

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