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HOTROD1975
Participating Frequently
February 11, 2026
Question

ACCOUNT HACKED

  • February 11, 2026
  • 2 replies
  • 2 views

I called one number he said whats the email address of you I told him they said my account was been used from USA do I live there ? I said no I have not used adobe since no longer free. when i called another number the guy said it was 25.99 a month and this other company said it was one time pay its mine for good so I dont know what to do. I need for I mac and a PC Laptop. the 1st number i called hung up on me . So if I buy from the company that has 1 time purchas for i mac hoiw do I make ity defult and what is the purpose of adobe? 

    2 replies

    HOTROD1975
    Participating Frequently
    February 12, 2026

    Yes I was not aware Apple had apps for this or what ever. I have Planners on my I pad that need PDF files to open some do not. 

    Amal.
    Community Manager
    Community Manager
    February 12, 2026

    Hi there
     

    Hope you are doing well and I’m really sorry this happened. That sounds stressful and confusing, and you did the right thing by pausing before paying anyone. 

    A few quick questions:

    • Where did you find these phone numbers — were they from a Google search, an email, or a pop-up message?
    • Did either of these callers ask for remote access to your computer, payment details, or personal info?
    • Are you trying to use Adobe Acrobat (PDF app) on both your iMac and Windows laptop, or something else?


    From what you described:

    • Someone said your Adobe account was being used from the USA
    • One person said it’s $25.99/month
    • Another said it’s a “one-time payment and yours forever”
    • One hung up on you

    These are classic signs of fake “Adobe support” scam calls. Adobe does not call users like this, by third-party companies. So please do not purchase anything from those numbers or companies.


    Adobe plans are usually:
    Monthly or yearly subscriptions (for example, Acrobat for PDF work) managed directly through Adobe’s official website or app


    If you do want Adobe Acrobat on both Mac and PC, the safe way is:

    • Go directly to Adobe’s official site
    • Sign in with your email
    • Choose Acrobat (PDF app)
    • Install it on both devices using the same Adobe account

     

    Hope this informtion will help
    ~Amal

    HOTROD1975
    Participating Frequently
    February 12, 2026

    The phone numberds were on Google. 

    HOTROD1975
    Participating Frequently
    February 12, 2026

    The phone numbers were on google