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R
ronald_1292
Participant
March 18, 2025
Question

Account not recognized

  • March 18, 2025
  • 1 reply
  • 122 views

I am not able to log into my account on my MacBook Pro is a new MacBook Pro. I already got a subscription for up to five people..

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 18, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

What happens when you try to login to the account on MacBook Pro? Do you get any error message? If yes, please share the screenshot of the same for more clarity and understanding.

 

A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

 

We are here for help, just need more info.

 

 

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