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Jay30433757rq2o
Participant
June 11, 2023
Question

Account recovery

  • June 11, 2023
  • 1 reply
  • 330 views

I purchased a subscription through Apple App Store using my Apple ID. I've since changed the Apple ID and want to know if there is an alternative way to restore my purchase without using the original Apple ID as it's no longer in service. The account associated with the Apple ID is still active and valid showing my subscription however I cannot find the email or original Adobe ID I used at the time of purchasing. Can someone assist?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 20, 2023

    Hi @Jay30433757rq2o,

     

    Hope you are doing well. Thank you for writing in!

     

    For the issue you mentioned, there is very little we can do from our side, as mobile subscriptions are managed by Apple directly and not us. 

    I suggest contacting Apple Support to have the Account ID changed for your subscription.

     

    Try changing your Adobe ID from here: https://account.adobe.com/plans/ and see if that helps.

     

    Look forward to hearing from you.

     

    -Souvik

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