ACROBAT APP DATA DELETED on Iphone

Forum|Forum|4 years ago
February 10, 2022
2 replies
458 views

Hi,

The acrobat app contained a lot of pdfs, saved in the app folder and mistakenly the app was deleted. ADOBE can you urgently help me to recover those deleted files. Those pdfs were extremely important.

Thanks.

iOS

This topic has been closed for replies.

Bernd Alheit

Community Expert

When you delete the app it also delete the documents saved in the app.

Harsh Vardhan Pareek

Community Manager

Hi @ROMAN08

As you have mentioned that the app was deleted mistakenly, so, that will not affect any of your PDFs. You can get them back if they were saved on the document cloud (here is the link) storage by signing in using the same email.

Let us know if that helps.

Thanks,

Harsh

R

ROMAN08Author

Participant

Hi Harsh,

I was not logged into the app when the deletion happened. Is there another way to recover them? Apple Customer Care had directed me to connect with Adobe because they too cannot recover the documents.

Thanks.

Harsh Vardhan Pareek

Community Manager

As you have confirmed that you were not logged in, that means the files were deleted from the local storage.

In this case, unfortunately, we will not be able to provide any help. We can help with the PDFs that are saved on document cloud (here is the link) storage.

Regards,

Harsh

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