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J
jeanybeany
Participant
April 27, 2020
Question

Acrobat App is failed to launch

  • April 27, 2020
  • 1 reply
  • 657 views

Hello! Why I can no longer access Adobe Acrobat.. i used to access it until I uninstalled/reinstalled.It"s stuck on the logo. Help!!!

This topic has been closed for replies.

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
April 28, 2020

Hello, 

Sorry to hear about that.
Would you help us more about the device information like Os name and version installed? Is iOS or Android? 
Why did you uninstall it initially? What was happening? Have you tried re-starting your device and launching the app again? 


~Tariq 

J
jeanybeanyAuthor
Participant
April 29, 2020
Hello Tariq,

Thank you for getting back to me. I uninstalled it when I tried to open a
pdf file with Adobe Acrobat to highlight some information from that file.
However, upon trying it to load it stuck in the logo. I tried to relaunch,
force stop, nothing happens so I uninstalled and reinstalled it still
nothing. Not sure what to do now, I really love this app.

Im using an Android 9.0 phone. See attached file, that's the only thing I
see.
T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
April 30, 2020

Thank you for your response and sorry to know that you are still experiencing this issue.

Would you help us with more information about your device:

  • Make and model of the device.
  • The current version of Adobe Acrobat Reader version?
  • Is it your personal or Company managed device?

Also, I am not able to see your file attached. You may upload your file to Cloud drive and share the link. If the file has some personal information I would request you to share the link via private message. Click on my profile and choose the message, 

 

~Tariq 

 

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