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avni_erbey
avni_erbey
Participating Frequently
March 18, 2026
Question

Acrobat can not compress file as min. Acrobat can not save file as docx.

  • March 18, 2026
  • 1 reply
  • 25 views

File size 36.6MB a standart pdf file. I want to ask questions to AI Claude but Claude says 35MB is the limit. ok I am trying compress file minimum but fails 3 times. OK I tried to save file as docx again fails 4 files. What should I do? Is it a bug or should I buy foxit instead of Acrobat next time.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 19, 2026

    Hi there 


    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.


    What happens when you try to compress and export the PDF file? Do you get any error message? If yes, please share the screenshot of the same for a better understanding. 


    A small video recording of the steps you are taking and the issue as it occurs would be very helpful.


    You may also try to compress the PDF file and export as Word online here https://adobe.ly/4dtprGr and see if that works. 


    Let us know how it goes.


    ~Amal

    avni_erbey
    avni_erbeyAuthor
    Participating Frequently
    March 19, 2026

    Almost Same. It looks running, but stops suddenly. In the app it stops and says The conversion of the file to a docx file failed. Thats all. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 19, 2026

    Hi there,

    Thanks for trying out the suggestions. Would you mind sharing a small video recording of the steps you are taking and the issue as it occurs. Also share the sample PDF file so we can check it at our end.

    ~Amal

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