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mack_3241
Participant
September 22, 2025
Question

Acrobat cannot open pdfs in e-mails with different accounts

  • September 22, 2025
  • 1 reply
  • 126 views

Payed the yearly premium suscription but still PDFs from e-mails cannot be opened while using 3 different e-mail addresses, the app is incompatible with iPad and iPhone latest models and versions, doesn’t sync accross devices, and is annoyingly intrusive: i.e., only opens if you suscribe separately once you have already done and payed through Apple and doesn’t work if you use the Hide your e-mail feature. What is the point? it even wants your birthdate and blood type, address, all names, which I refuse to give. Plus it doesn’t save to iCloud but their own useless cloud. Not made for Apple users who like privacy and efficiency and want to avoid all intrusions from complicated Microsoft and spying google software. Avoid.

STILL CANNOT OPEN NOR PREVIEW PDFS FROM DIFFERENT EMAIL ACCOUNTS. FRUSTRATING. INTRUSIVE. YOUR PREVIOUS RESPONSES (FROM VK) ONLY ASK STUFF LIKE PHOTOS BUT STILL  DO NOT SOLVE ANYTHING. I already explained: PDFs do not open when received through e-mails, different addresses. Even this post refuses to be sent, there is a bug in your system. 

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
September 26, 2025

@mack_3241  for one, you paid through Apple. Adobe does not have access to Apple's billing or accounts on Apple's App store. So, essentially, Adobe cannot verify or see what is happening on Adobe's end. If this was purchased on Adobe's website, it would make it easier for them to problem solve.

Since you paid for the subscription through Apple, the Acrobat app may need a fresh sync to properly link your purchase with your Adobe ID. To force this, try signing out and signing back in. First, go to your Profile Icon in the Acrobat app and select Sign Out. Then, close the app completely by swiping it away from the list of running apps. Finally, relaunch the app and Sign In again to prompt a fresh validation against Apple's purchase records. 

With regards to reading and opening in three (3) different emails, I am thinking it's a permission issue on your end. I do use several different emails on my computer as well, try this on your iPhone or iPad, go into your email app (Mail, Gmail, etc.) and open an email with a PDF attachment. Instead of waiting for it to open automatically, tap the attachment to bring up the preview, then tap the Share button (a square with an upward arrow). Explicitly choose the option to "Copy to Acrobat" or "Open in Acrobat." If the file successfully opens this way, it confirms the Acrobat app works, but the problem lies in the automatic preview or file handoff from your email client. Separately, if you use Apple's "Hide My Email" feature, be aware this frequently conflicts with Adobe's licensing checks, as their system needs to verify the purchase against the actual email address tied to your account. As a temporary workaround, you might need to sign in and activate the Acrobat app using a standard, non-hidden email address first. You can try switching back later, but since Adobe's systems aren't well-configured for these privacy features, the license check may fail again.

hopefully that works for you? 

PS...not an employee! Just a user like you! 

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mack_3241Author
Participant
September 26, 2025

To creative explorer
Dear just a user like us,
Thank you for taking the time to reply to our problem. You seem well aware of Adobe’s lack of sync with Apple, as you point out we should have subscribed directly through Adobe webpage, but it seems the owners and developers are not so concerned about the issues we, humble Apple users,  may have,  to invest enough of their valuable time to make it work smoothly as with other Apps in the App Store.
We have read your well intended suggestions and, as Apple users, they are exactly the kind of nightmare we want to avoid:  sign out, sign in, erase, reset, change e-mail, give up privacy, be forced to use their cloud or block saving documents, pay through the web page, …are some… we just want it to work, that’s all.  
But we are indeed grateful to you for pointing out what the technical issues might be with the various problems.
Most of all we do not want to go through the bad experience of subscribing directly to the adobe webpage and having separate e-mails and passwords so that Adobe doesn’t take over our Apple set ups and Clouds through their lack of privacy protection for users. As you say, Adobe’s privacy License is not well set to protect the user from their kidnapping of information.
That is the whole point of using the Apple Store, it just makes apps work for the most part. . Not in this case.
No, we don’t want to give them our e-mails, address and blood type as a ransom to being able to open a pdf.  Yes, we do want it to work directly with Apple without issues, and have clear and easy choices to save to the apple iCloud and not the rest, without interference or intrusion.
After some months with the same issue, the developers have not yet resolved the problem. Will they ever or perhaps they haven’t even looked at it and they are not really interested in solving issues with just Apple users like us. They clearly have Privacy issues which are not compatible with Apple’s standards. We wonder.

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