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Acrobat crashes immediately when opening any PDF on iPad

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Device: iPad Pro 12.9-inch (5th generation), iPadOS 27.0.1 (also happened on the previous iPadOS version), Acrobat 26.09.00 (20261001.161901).

Since this evening, Acrobat crashes about one second after opening any PDF, whether from OneDrive, from "On My iPad", or with Wi-Fi and cellular turned off. The files open normally in the Files app preview. I have already restarted the iPad, updated iPadOS and reinstalled OneDrive. Is this a known issue, and is a fix planned?

Amal Jaiswal

Community Manager

Hi All

Hope you are doing well.

To help us look into this further, could you please share a sample PDF file with us in a private message?

Here is how:

Upload the file to any cloud storage you prefer and create a shareable link.
Hover over my profile picture and select the envelope icon to send me a private message.
Paste the link in the message.

If the file contains personal or confidential information, a sample with that content removed works just as well.

Let us know once you have shared it.

~Amal

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A

agile_Moonbeam5053

Participant

Same issue on my IPAD. @Amal Jaiswal do you have an estimated fixed timeline ? Many thanks. Best regards

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Amal Jaiswal

Community Manager

Hi @agile_Moonbeam5053

Our engineering team is actively working on this issue, while we do not have a fixed timeline yet, we will keep this tread posted as soon as we get any news from the development team.

Thanks for your understanding

Regards

Amal

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Seanan11747001

Participant

I reinstalled Acrobat. The instant-crash problem remains.

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Amal Jaiswal

Community Manager

Hi there

Hope you are doing well, and thanks for reaching out.

Our engineering team is aware of this issue and is working on it. While we do not have a fixed timeline yet, we will keep this thread updated as soon as we have any information.

~Amal

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F

Fearless_personalityb840

Participant

Same issue here. It’s been 8 days and still no fix. Not good.

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dpdapper

Participant

I have exactly the same issue.

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bruceep

Participant

Same problem. App crashes immediately. Works ok if you start in Acrobat and open file from there. Crashes immediately if working in Files app.

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Amal Jaiswal

Community Manager

Hi @gifted_sincerity687a @bruceep

This issue is already reported to our development team and its under investigation. While we do not have fixed timeline for this issue. We will keep this thread updated as soon as we get any information from the team.

Thanks for your understanding.

Regards

Amal

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DFWTechGuy

Participating Frequently

Since Acrobat crashes with every PDF, even with Wi-Fi and cellular turned off, it sounds more like an issue with the Acrobat app than with OneDrive or the files themselves.

Since you’ve already restarted the iPad and updated iPadOS, I’d check whether an Acrobat update is available and try reinstalling Acrobat itself. If it still crashes, report it to Adobe with your iPad model, iPadOS version, and Acrobat version. You could also test whether the same PDFs open in another PDF reader as a temporary workaround.

I can’t confirm whether Adobe has acknowledged this specific issue or announced a fix yet.

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