Acrobat crashes immediately when opening any PDF on iPad

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Device: iPad Pro 12.9-inch (5th generation), iPadOS 27.0.1 (also happened on the previous iPadOS version), Acrobat 26.09.00 (20261001.161901).

Since this evening, Acrobat crashes about one second after opening any PDF, whether from OneDrive, from "On My iPad", or with Wi-Fi and cellular turned off. The files open normally in the Files app preview. I have already restarted the iPad, updated iPadOS and reinstalled OneDrive. Is this a known issue, and is a fix planned?

B

bruceep

Participant

Same problem. App crashes immediately. Works ok if you start in Acrobat and open file from there. Crashes immediately if working in Files app.

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Amal Jaiswal

Community Manager

Hi @gifted_sincerity687a @bruceep

This issue is already reported to ur development team and its under investigation. While we do not have fixed timeline for this issue. We will keep this thread updated as soon as we get any information from the team.

Thanks for your understanding.

Regards

Amal

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D

DFWTechGuy

Participating Frequently

Since Acrobat crashes with every PDF, even with Wi-Fi and cellular turned off, it sounds more like an issue with the Acrobat app than with OneDrive or the files themselves.

Since you’ve already restarted the iPad and updated iPadOS, I’d check whether an Acrobat update is available and try reinstalling Acrobat itself. If it still crashes, report it to Adobe with your iPad model, iPadOS version, and Acrobat version. You could also test whether the same PDFs open in another PDF reader as a temporary workaround.

I can’t confirm whether Adobe has acknowledged this specific issue or announced a fix yet.

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