Skip to main content
K
Katherine27942145ln2l
Participant
January 14, 2023
Question

Acrobat crashing and saving error on Ipad.

  • January 14, 2023
  • 1 reply
  • 360 views

Hello ! I have a brand new IPad and I've been using Adobe Acrobat Reader and Editor Pro. Every time I edit a PDF file I click " done" in attempt to save my edits. There is a saving error occurring. Only parts of what I type are saving. The other parts disappear. I click done every time and I've tried not clicking it too and no resolution. Adobe also keeps randomly crashing and the file closing. Any help would be greatly appreciated I am losing hrs worth of work. Thank you !

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 31, 2023

Hi @Katherine27942145ln2l,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We would like to know more about the scenario to forward the details to the team for further investigation: 

1. The application version of Acrobat Reader Mobile you are using;

2. The iPad OS version you are using;

3. A screen recording of the workflow you are using;

4. A sample file on which you experienced the issue;

 

Sharing the above information will help us narrow down the approach we take to get to a resolution.

 

Look forward to hearing from you.

 

-Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices