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O
orens9400695
Participant
January 11, 2018
Question

Acrobat erased my file

  • January 11, 2018
  • 2 replies
  • 3496 views

Ive been working on a pdf adding comments and highlighting, when all of sudden acrobat showed a message "file is empty 0kb" and quitted! The file is still there but inaccessbile, showing 0 kb size. I need to recover the data, its important for me. Thanks.

This topic has been closed for replies.

2 replies

D
donkelley32
Participant
January 22, 2018

my IPad is dong the same thing an it isnt because i am switching between apps. If i close out adobe then it deletes everything i just addd. It seems that is i change more that one field block at a time then it will automatically revert back to the beginning saved info. I lost an entire time sheet and have had to redo it several times. This is becoming a very frustrating issue.

O
orens9400695Author
Participant
January 11, 2018

I forgot to mention, its acorbat reader on ipad 2

M
MobileDeveloperCK
Legend
January 11, 2018

Hi orens9400695​,

What is the version of Acrobat Reader?   Go to Settings > Adobe Acrobat > Version.

Would you please close an open PDF document first and force close Acrobat Reader?

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

If it doesn't work, please restart your iPad/iPhone.

Restart your iPhone, iPad, or iPod touch - Apple Support

Is the file size back to non-zero?

    O
    orens9400695Author
    Participant
    January 12, 2018

    Hi. I restarted the ipad, the file is still 0.

    The version was updated yesterday so im not sure what was the version when

    the bug happend.

    The current(updated) version is 18.01.15(180932) so maybe one version down

    from this one.

    Thanks

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