Acrobat for android not saving comments

Forum|Forum|3 years ago
September 29, 2022
4 replies
1183 views

When I exit the file and reopen it is fine. But it will not save a copy nor will it sync to my cloud storage. Please Advise.

thanks,

josh

This topic has been closed for replies.

angieh85171670

Participant

I'm having the same problem

S_S

Community Manager

Hi @angieh85171670,

Sorry for the trouble.

Would you mind sharing a screen recording of the workflow or the error you get?

Also, do you experience the same problem with saving comments or viewing and saving PDF files?

A sample file would be great if you could share it.

I suggest you update the application to the latest version available on the store.

-Souvik.

S_S

Community Manager

Hi @zero plus,

Hope you are doing well. Sorry for the trouble.

Adding to what Bernd said, you might want to check the storage space available on your Adobe Cloud Storage.

If you are out of storage, the files may stop syncing automatically without a prompt. You may check available storage from the link: https://acrobat.adobe.com/link/documents/.

Hope this helps.

-Souvik.

Z

zero plusAuthor

Participating Frequently

Souvik,

I have less than 13mb. Didn't know this even existed. Can't quite
decipher what my limit is.

thanks,
josh
zeroplus <> 206 . 323 . 4009

S_S

Community Manager

Hi @zero plus,

If 13 MB is the space left on your cloud storage, I suggest you remove a few files from the storage list that you already have a backup copy of on a different location.

To look for your entire storage space on your account, you may visit https://account.adobe.com/plans/.

You will see all your entitlements and the storage space you can access on the page that comes in.

-Souvik.