After many, many attempts to update Acrobat on iOS mobile, there has been no success. This has been going on for over a year, but I'm only now choosing to alert Adobe to the issue. please advise on how to remedy the situation.

M

michaelc88078455

Participant

Question

Acrobat mobile won’t update on iOS

Forum|Forum|3 years ago
December 26, 2022
1 reply
839 views

After many, many attempts to update Acrobat on iOS mobile, there has been no success. This has been going on for over a year, but I'm only now choosing to alert Adobe to the issue.
please advise on how to remedy the situation.

iOS

This topic has been closed for replies.

S_S

Community Manager

Hi @michaelc88078455,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a screen recording of the situation when you try to update the application?

Also, have you checked if this issue is with Acrobat or all the applications?

You might want to check the available storage on your device. You can go to Settings -> General-> iPhone Storage.

Hope this helps.

-Souvik.

M

michaelc88078455Author

Participant

No screen recording.
Space is not an issue.
Only happens with Acrobat

Mike

S_S

Community Manager

@michaelc88078455

What happens when you try to manually update the application? Do you see any errors? If yes, please share a screenshot, at least for the error, so that we can investigate further.

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded