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Participant
Dec 26, 2022 5:12 PM UTC
Question

Acrobat mobile won’t update on iOS

  • After many, many attempts to update Acrobat on iOS mobile, there has been no success. This has been going on for over a year, but I'm only now choosing to alert Adobe to the issue. 
    please advise on how to remedy the situation. 
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3 replies

Souvik Sadhu
Legend
Dec 29, 2022 11:46 PM UTC

Hi @michaelc88078455,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a screen recording of the situation when you try to update the application?

 

Also, have you checked if this issue is with Acrobat or all the applications? 

 

You might want to check the available storage on your device. You can go to Settings -> General-> iPhone Storage.

 

Hope this helps.

 

-Souvik.

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Participant
Dec 30, 2022 1:33 AM UTC
No screen recording.
Space is not an issue.
Only happens with Acrobat

Mike
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Souvik Sadhu
Legend
Dec 30, 2022 2:44 AM UTC

@michaelc88078455 

 

What happens when you try to manually update the application? Do you see any errors? If yes, please share a screenshot, at least for the error, so that we can investigate further.

 

-Souvik

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