Participant

Question

Acrobat not working for Samsung

Forum|Forum|4 years ago
October 4, 2021
3 replies
2724 views

Hi the files don't open on my Samsung ultra 21 and note 20 it says the files are corruption I have installed again still same problem

General troubleshooting

This topic has been closed for replies.

Participant

The issue is Adobe for Samsung, not only doesn't it somehow corrupt the file, when you try and open the file in another program you get the same issue. Uninstall Adobe for Samsung and download and install the Google Play version of Acrobat Reader and the issue will immediately stop, you will need to make Adobe the default reader for PDF files as it should be anyway.

Participant

On another note, please stop telling people to restart as a solution, it's so cliche at this point, it's not us it's your Device is getting old.....

Harsh Vardhan Pareek

Community Manager

Community Manager

Hope you are doing well.

As per the issue description that PDF files are showing corrupt. Please try to reboot the device and check if you still get the error message.

Also, try to save the PDF on the device and then try to open it from the saved location in Reader mobile.

Check and let us know how it goes.

If the issue still persists, please provide the information asked below:

- Is it an issue with a particular PDF or with other PDFs too?

- Are you able to open the PDF on the desktop application without any issues?

- What is the version of your Android?

We will be waiting for your response.

Regards,

Harsh

Participant

Hi thanks for getting back to me I will try this.

Kind Regards
Jazz

Harsh Vardhan Pareek

Community Manager

Community Manager

Hi Jazz,

Sorry for the delayed response.

Surely, we're here to help.

Regards,

Harsh

Community Expert

Community Expert

MOVED TO THE ACROBAT READER MOBILE FORUM

Acrobate du PDF, InDesigner et Photoshopographe