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Participant
October 4, 2021
Question

Acrobat not working for Samsung

  • October 4, 2021
  • 3 replies
  • 2724 views

Hi the files don't open on my Samsung ultra 21 and note 20 it says the files are corruption I have installed again still same problem 

This topic has been closed for replies.

3 replies

Participant
April 5, 2022

The issue is Adobe for Samsung, not only doesn't it somehow corrupt the file, when you try and open the file in another program you get the same issue.  Uninstall Adobe for Samsung and download and install the Google Play version of Acrobat Reader and the issue will immediately stop, you will need to make Adobe the default reader for PDF files as it should be anyway. 

Participant
April 5, 2022

On another note, please stop telling people to restart as a solution, it's so cliche at this point, it's not us it's your Device is getting old.....

Harsh Vardhan Pareek
Community Manager
Community Manager
October 6, 2021

Hi @Jazz5FDA 

 

Hope you are doing well.

As per the issue description that PDF files are showing corrupt. Please try to reboot the device and check if you still get the error message.

Also, try to save the PDF on the device and then try to open it from the saved location in Reader mobile.

Check and let us know how it goes.

 

If the issue still persists, please provide the information asked below:

- Is it an issue with a particular PDF or with other PDFs too?

- Are you able to open the PDF on the desktop application without any issues?

- What is the version of your Android?

 

We will be waiting for your response.

 

Regards,

Harsh

Jazz5FDAAuthor
Participant
October 6, 2021
Hi thanks for getting back to me I will try this.

Kind Regards
Jazz
Harsh Vardhan Pareek
Community Manager
Community Manager
October 13, 2021

Hi Jazz,

 

Sorry for the delayed response. 

Surely, we're here to help.

 

Regards,

Harsh

JR Boulay
Community Expert
Community Expert
October 4, 2021

MOVED TO THE ACROBAT READER MOBILE FORUM

Acrobate du PDF, InDesigner et Photoshopographe