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A
Angus5EDD
Participant
September 24, 2021
Question

Acrobat on iPad doesn’t show PDF Details ( mostly blank)

  • September 24, 2021
  • 1 reply
  • 1258 views

I am trying to view PDF files on my iPad through acrobat and once the PDF is open, the majority of the details are not shown. This is the same problem for pretty much all PDFs that I've tried opening through acrobat. There are no issues viewing this through other apps on this iPad or on a desktop.

 

details:

- Brand new IPad Pro 11 with IPad os 15 ( was the same issue before I updated)

-installed the latest acrobat app on sept 23

- PDFs are mostly created from CAD drawings

 

An example is attached.

thanks 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
September 24, 2021

Hi @Angus5EDD 

 

Hope you are doing well.

Sorry for the trouble you are facing. We've just released a fix for this issue in the App Store. It can take some time to propagate globally but should be available everywhere within 24 hours. Please go to the App Store and search for "Adobe Acrobat" and then tap "update" to get 21.09.01.

 

Let us know if it helps.

 

Thanks

    A
    Angus5EDDAuthor
    Participant
    September 25, 2021

    This update has solved the issue. Thanks for the help.

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