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J
jdhawke
Participant
June 28, 2022
Answered

Acrobat on iPhone is excruciatingly slow!

  • June 28, 2022
  • 1 reply
  • 6276 views

The Acrobat app (version 22.06.00) on my iPhone 12 Pro Max running IOS 15.5 is excruciatingly slow to the point of having to wait 15-60 seconds to simply open a document. It's so bad that using any of the app features are unusable due to the app constantly crashing and even copying text is out of the question sometimes depending on the document size.My iPhone storage is showing that Acrobat is using up 2.98 GB of documents and data and I assume that is the cause of my problem because the app runs perfectly fine if I am logged out as a new user. If I need to delete all of my files in Acrobat please tell me how to do that without having to individually delete each one. I have searched the community posts on this website for an answer, but all of the answers from Adobe customer service were worthless garbage. 

    This topic has been closed for replies.
    Correct answer S_S

    Hello,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    The problem with the application running slow is, is it every time you run it? You may try the below steps once:

    1. From the app switcher, remove all the other applications running in the background;

    2. Then go to Settings-> General-> iPhone Storage-> Acrobat Reader-> Offload App;

    3. Once done, restart the phone;

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    June 28, 2022

    Hello,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    The problem with the application running slow is, is it every time you run it? You may try the below steps once:

    1. From the app switcher, remove all the other applications running in the background;

    2. Then go to Settings-> General-> iPhone Storage-> Acrobat Reader-> Offload App;

    3. Once done, restart the phone;

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

      S
      Stan25045408417s
      Known Participant
      June 29, 2022

      Same here, iPad Air 2. 10-15 sec longer for files to load, also delays in menu selection, e.g. comments.

      Acrobat version 22.06.00 (20220614.115655)

      iPadOS 15.5

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      June 29, 2022

      @Stan25045408417s Hello,

       

      Can you please check with the above steps and check if it works any better?

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