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Edoardo243875201viq
Participant
May 10, 2022
Question

ACROBAT per iPad non funziona l'interattività dei pulsanti - button interactivity not working

  • May 10, 2022
  • 3 replies
  • 1113 views

Ho creato un PDF interattivo con pulsanti che puntano a segnalibri e URL ma nella versione 22.04.00 per iPad non funzionano. Al tap del pulsante appare un bordo azzurro ma l'azione associata al pulsante non funziona. Il PDF funziona correttamente su Acrobat Pro DC per Desktop.

 

I have created an interactive PDF with buttons pointing to bookmarks and URLs, but in version 22.04.00 for iPad they do not work. A blue border appears when the button is touched but the action associated with the button does not work. The PDF works fine in Acrobat Pro DC for Desktop.

    This topic has been closed for replies.

    3 replies

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    June 15, 2022

    hi Edoardo243875201viq,

    Thank you for reporting this issue to us and we're sorry for any inconvenience.

    The new release Acrobat Reader 22.05.01 is available now in App Store. Would you please give it a try and let us know if it works for you?

    Thank you for your patience.

    D
    DANIEL24880799m4yl
    Participant
    June 15, 2022

    Derek, I just tried, and it still doesn't work.  I use the Rich Media tool to create buttons at the top of a document whose action navigates to page two of the document (a table of contents).  The button ONLY works in Acrobat DC.  It doesn't work in Acrobat Reader on my iPad, or Apple Preview on either my Mac or my iPad.

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    June 15, 2022

    hi Daniel24880799m4yl,

    Would you be willing to share with us a file which you experienced the problem for our investigation?

    Thank you for your patience.

    E
    Edoardo243875201viqAuthor
    Participant
    May 10, 2022

    Will the limitations in the Acrobat Reader mobile application for
    interactive PDFs be resolved?


    Thanks

    --

    *Edoardo Pistolato*
    Graphic Designer

    Studioverde Srl - www.studioverde.it <>


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    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    May 10, 2022

    Currently, we cannot confirm it but I’m going to pass along your thoughts and needs to our product development team. Thanks again for writing in.

     

    Also, we have Adobe wish to form for feature request/bug report: https://www.adobe.com/products/wishform.html

     

    Thanks,

    Harsh

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    May 10, 2022

    Hi @Edoardo243875201viq 

     

    Unfortunately, there are certain limitations in the Acrobat Reader mobile app for interactive PDFs. We recommend you to open it in the desktop Acrobat DC application.

     

    Thanks,

    Harsh

    vincentp60706512
    vincentp60706512
    Participant
    May 11, 2022

    Hi @Harsh Vardhan Pareek 

     

    Unfortunatly, if it is a limitation in the Acrobat Reader mobile app, it is a new one, because buttons pointing to bookmarks has been working fine with previous versions of the app.

    Therefore, it rather looks like a bug or a regression.

     

    We already have several clients complaining that their interactive PDFs are not working anymore!

     

    Can you please pass the information and escalate so that this critical issue is fixed as quickly as possible?
    Thanks.

      D
      DANIEL24880799m4yl
      Participant
      June 15, 2022

      My pdf button actions worked fine just last month using the same process I've always used, but are not working now on newly created documents.  So it is indeed something on Adobe's end.

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