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opticacoral@movistar.es
Participating Frequently
July 16, 2026
Question

Acrobat Premium || can’t open the document on the iPad

Hola, tenía el acrobat premium en suscripción y me he descargada el reader con subscripcion mensual pero no puedo abrir el documento en el ipad, me pueden ayudar por favor, gracias

    9 replies

    opticacoral@movistar.esAuthor
    Participating Frequently
    July 21, 2026

    The same problem and the same message with the luna. I dont understand anything

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 21, 2026

    Hi ​@opticacoral@movistar.es 

     

    What happens when you try to open the affected PDF file in Acrobat Reader desktop app? Please share a small video recording of the steps taken and the issue as it occurs. As its a file specific issue, would you mind sharing the PDF file in question, so we can check it at our end?

    ~Amal

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    opticacoral@movistar.esAuthor
    Participating Frequently
    July 21, 2026

    is only this pdf, the other i don’t have any problem. I have Adobe Acrobat Premium anual subscrition (74,99 € ) and nous for this problem i have suscribed to another subscripcion of Adobe with monthly payment for 12,09 € for search the solution and nothing…

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    opticacoral@movistar.esAuthor
    Participating Frequently
    July 20, 2026

    imposible,not work

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 20, 2026

    Hi ​@opticacoral@movistar.es 

    Have you tried downloading the freeware Acrobat Reader desktop application using the link shared earlier and opening the file?

    ~Amal

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 17, 2026

    Hi ​@opticacoral@movistar.es 

    Hope you are doing well and thanks for reaching out and sharing the information. 

     

    I have checked the error message that you have shared, as it happening with one particular PDF file, please note that there are certain PDF forms (XFA forms) that can oly be opened with the Acrobat/Reader desktop application. 

    Please download the Acrobat Reader (Freeware) https://get.adobe.com/reader/enterprise/ and try opening the file and see if that helps. 

     

    ~Amal

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 16, 2026

    ​Hi @opticacoral@movistar.es 

    Hope you are doing well, and thanks for reaching out. Sorry for the trouble you are experiencing.

    What happens when you try to open a document on an iPad? Do you get any error message? If yes, please share a screenshot of the error message or a short video recording of the steps you are taking and the issue as it occurs for more clarity.

    Is this an issue with a particular PDF file, or with all the PDFs you try to open? Try with a different PDF file and check for the issue.

    Also, try updating the Acrobat App to the latest version on the App Store, reboot the device once, and see if that helps.  

    Let us know how it goes.

    ~Amal

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    opticacoral@movistar.esAuthor
    Participating Frequently
    July 17, 2026

    Only with this document, the others run perfect

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