Skip to main content
S
Stefani357935335bhj
Participant
March 1, 2024
Question

Acrobat premium is not working

  • March 1, 2024
  • 1 reply
  • 332 views

Hello, 

 

Recently I purchased a yearly subscription for Acbrobat Premium. In my Apple ID is says I have an active subscription until January 2025, but I can't use my Premium. I've tried logging in/out on Apple ID, with the actual email, restoring the purchase. It keeps saying there is a active subscription but I have to log in on the other account. This does not work. 
Turning phone off and then logging in also doesn't work. 
I really need the Premium, is there any way my subscription can be restored as I am not sure what else to do to get it to work. 

Hope to hear from you soon!

 

Kind regards,

 

Stefani 

 

 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 20, 2024

    Hi @Stefani357935335bhj,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    From the screenshots, it looks like an issue where you are using a Masked ID for Apple. 

    In iOS, Apple allows you to mask your primary email address to keep the email hidden. 

     

    In such scenarios, I suggest reaching out to Apple's customer support for a better assessment of the situation and a fix.

     

    Hope this helps.


    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices