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jessiemiller
Participant
August 29, 2024
Question

Acrobat Premium not restoring from iPhone monthly purchase?

  • August 29, 2024
  • 1 reply
  • 235 views

I purchased Adobe Acrobat Premium on my iPhone after I suddenly couldn't use my year subscription another two days before it expired? So the monthly one says it is good until September 24, 2024. Today is August 29th, 2024. However, when I go to restore purchases on my iPad it says my subscription is expired. I made sure it was linked with the same account and it is. I can use on my phone but not my iPad?? I have never had that issue before.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 19, 2024

Hi there

 

Thank you for contacting us!

I’ve carefully checked the Adobe account linked to the Adobe ID associated with your community message. Unfortunately, I couldn’t locate any active paid subscriptions under this ID.

If you used a different Adobe ID (email address) when subscribing, please share that with us in DM, and we’ll be happy to look into it further. Any additional information you provide will help us investigate this quickly.

 

Regards

Amal

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