Acrobat Premium Read Aloud only uses offline robotic voices and keeps loading on iOS(iphone)

​Hi @Charlene33858486tx5k ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

A couple of things would help narrow this down:
Which steps did you already try from Adobe's site, and what version of the Acrobat app and iOS are you running? Also, does this happen the same way on both Wi-Fi and cellular data, or only on one?

Here's what's usually behind this pattern:
On iOS, Acrobat's Read Aloud can use either online premium voices or the offline system voice built into your phone. If the connection to the online voice service drops or is unstable, playback switches to the offline voice, and it's meant to switch back to premium once the connection is steady again. That handoff is what usually shows up as the spinning or loading behavior you're describing, rather than something wrong with your entitlement itself. For more information, please check the help page: Read aloud in natural voices, Acrobat for iOS Help

A few things worth trying if you haven't already:

• Check the App Store for a pending Acrobat update, since voice-related fixes often ship in point releases

• Force quit the app completely (not just background it) and reopen before starting Read Aloud again

• Test on a strong, stable Wi-Fi connection, specifically, to rule out a weak signal causing the dropout

• In the Read Aloud voice picker, tap away from the premium voice and reselect it, in case the selection itself needs to be refreshed

Let us know what you find on the version and connection questions, and whether any of that changes the behavior.

~Amal