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Rafaela36761243v8uv
Participating Frequently
November 24, 2024
Answered

Acrobat Reader blocking and crashing

  • November 24, 2024
  • 1 reply
  • 619 views

Hello,

 

I usually use acrobat reader to read pdf books and underline them. Never had a problem.

Today my iPad Pro (11-inch) (3rd generation) did a software update to 18.1.1. I went to my reading time and Acrobat Reader opens the PDF and freezes. It doesn't respond to any touch. After a few seconds it crashes... I've already restart the iPad, but I still have the same problem. 

What can I do?

 

Rafaela

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Thank you for reaching out to us, and I hope this message finds you well.

I understand that you started experiencing this issue after updating the iOS version. To assist you better, could you please confirm the following details?

  1. Current App Version:

    • You can find the version of the Acrobat Reader—Mobile app by tapping on Profile > About Adobe Acrobat within the app.

  2. Pending Updates:

    • Check the App Store for any pending or missing updates for Adobe Acrobat Reader and install them if available.

  3. Device Restart:

    • Restart your device after performing the above steps and see if the issue persists.

These initial troubleshooting steps often help resolve such issues. Please try them and let us know how it goes.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
November 26, 2024

Hi there

 

Thank you for reaching out to us, and I hope this message finds you well.

I understand that you started experiencing this issue after updating the iOS version. To assist you better, could you please confirm the following details?

  1. Current App Version:

    • You can find the version of the Acrobat Reader—Mobile app by tapping on Profile > About Adobe Acrobat within the app.

  2. Pending Updates:

    • Check the App Store for any pending or missing updates for Adobe Acrobat Reader and install them if available.

  3. Device Restart:

    • Restart your device after performing the above steps and see if the issue persists.

These initial troubleshooting steps often help resolve such issues. Please try them and let us know how it goes.

 

 

R
Rafaela36761243v8uvAuthor
Participating Frequently
November 30, 2024

Hello Amal,

 

Thank you for your answer. 

 

The problem is solved!

 

All the best,

Rafaela 

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