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danielg72178436
Participant
May 29, 2018
Question

Acrobat Reader does not save anything on Android

  • May 29, 2018
  • 5 replies
  • 16643 views

Dear community,

since two days I discovered a problem with the Adobe Reader. The newest version does not save changes in PDF documents on Android. I tried it with all of my smartphones. On iOS it works perfectly. But it does generally not work on Android. Any changes I make in a pdf on Android are not in my document cloud oder dropbox when I close the app although I have clicked on the blue "Save" button after making changes.

Does anyone have the same problem? Is this a bug? And if yes, when will Adobe fix it?

Greetings from Germany,

Daniel

    This topic has been closed for replies.

    5 replies

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    deucemilan
    Participant
    September 21, 2023

    Hi all,

     

    I just lost an hour of my work on my Xiaomi Pad 6 with OneDrive, for the third time today.

    This has never happened on Windows (since I press Ctrl+s often) and is unacceptable.

    At least there should be a visible Save button or shortcut like the PC, so we can manually and frequently save PDFs each time after annotation. I hope Adobe considers it as a decent additional feature.

     

    Cheers,

    Yummie from Tokyo

      D
      deucemilan
      Participant
      September 21, 2023

      I just found this solution by Kiroga5FAC helpful -- Press the Share button the top right. The file is saved and updated on Onedrive whether or not you go on with sharing the file. You can also back up the file on Google Drive and other outlets here.

      https://community.adobe.com/t5/acrobat-reader-mobile-discussions/android-save-as/td-p/10007203

      A
      anthony23741438hh1n
      Participant
      March 24, 2022

      Your app is Trash ot has always been trash please KYS

      mustLearnMore
      mustLearnMore
      Participating Frequently
      June 15, 2021

      I'm having the same issue. Latest version of Acrobat running on the latest version of Android, and it's happening with all PDFs. This is clearly a common bug, which I hope will be addressed with greater concern by Adobe soon.

        M
        Matti J.98A1
        Participant
        June 24, 2021

        I'm having the same issue. Latest Android version and Oneplus 8. 

        davidcrash
        davidcrash
        Participant
        July 13, 2021

        Hi everyone, it is saving your data but not back to the original. when you fill and sign then get out of it, the one in your Home>Recent is the one that has been changed. The one in your Files>This Device is the original. I don't know why Adobe is not saving back to the original location, it is very frustrating. 

         

        A work-around for me is to fill and sign, then click the tick to finish, then click the share>share a copy>save to file.

         

        If I forget to do this I have to go to Home>Recent then hit the 3 dots, then Save a copy.

         

        Maybe they are doing it so we don't overwrite the original? Either way it is an annoying "improvement" that I'd like to see an option to put back. I just want to open the email, download the PDF, sign it, and upload to a reply email to the original. That's enough steps on a mobile, I don't need anymore needless steps.

        tomm45918735
        tomm45918735
        Participant
        January 6, 2019

        Been struggling with this issue to, I've found a bit of a work around.

        Before I could just back out of the pdf and it would save the local copy I'd open but this no longer happens and I loose any data I've input when I reopen file it appears blank.

        So If you input all data and click share (top right) then share a copy and then click continue, I'm using andriod strictly chrome os (pixelbook) this then gives me an option to "save to files"

        This is what I would call save as option and you can then save the data inputed and save the file with a filename of your choice, good for replicating forms with same data and little changes.

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        June 1, 2018

        Hi Danielg,

        Thanks for sharing the detailed information.

        As you have mentioned that it works fine on iOS but not on Android, so I assume there could be a possibility that the application got corrupted or stopped functioning correctly after update.

        So you may try uninstalling and reinstalling the application once and see if that helps.

        As of now we can not say its a bug, as this has not been reported by many user recently. If we will get to hear from other users then it will be escalated to the engineering team.

        Let us know the update on this.

        Regards,

        Akanchha

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          davidp61802569
          Participant
          June 27, 2018

          Hi there,

          I have been having the same issue.

          I have tried resetting my android tablet and also deleted and reloaded Adobe Reader, without success!

          It is very frustrating as this is the way I review work documents and mark-up pdfs.

          At present I am having to resort to pen and paper to note the location of comments.

          Dave

          UK

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          July 9, 2018

          Hi Dave,

          Sorry for the delay in response.

          As you are not able to save the changes on the PDF in android device, please share the details asked below:

          - What is the current version of the application installed on your mobile device?

          - Share the make and model of the device.

          - What is the current OS version installed on your android tablet?

          - Did you check if this issue occurs with a particular PDF or with all?

          We will be waiting for your response.

          Let us know if you need any help.

          Regards,

          Meenakshi

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