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brooks_9615
Participant
August 15, 2024
Answered

Acrobat Reader For IPAD

  • August 15, 2024
  • 2 replies
  • 916 views

I have just downloaded version 28.08.00 for my IPAD.

I am unable to read scanned handwritten documents (stored on my IPAD) (PDF Format). All I get is blank pages. I have deleted the files and reinstalled them. Same results.
If I access the documents stored in the cloud I can read them.
I prefer to read the documents from storage on my IPAD. I have more than enough memory available.
    This topic has been closed for replies.
    Correct answer Amal.

    Hi @brooks_9615  @Luis29236487az2c 

     

    I hope this message finds you well.

     

    I wanted to follow up on the issue you've reported. Our engineering team is fully aware of the situation and has been working diligently to resolve it. We understand the impact this may have on your experience, and please rest assured that implementing a fix is a top priority.

     

    While I can’t provide an exact timeline at this moment, the resolution will be included in one of our future updates. We appreciate your patience and understanding as we work to ensure a thorough and effective solution.

     

    In the meantime, if there’s anything else I can assist you with, or if you have any further concerns, please don’t hesitate to reach out. Your feedback is invaluable to us, and we’re here to support you every step of the way.

     

    Regards

    Amal

    2 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    August 20, 2024

    Hi @brooks_9615  @Luis29236487az2c 

     

    I hope this message finds you well.

     

    I wanted to follow up on the issue you've reported. Our engineering team is fully aware of the situation and has been working diligently to resolve it. We understand the impact this may have on your experience, and please rest assured that implementing a fix is a top priority.

     

    While I can’t provide an exact timeline at this moment, the resolution will be included in one of our future updates. We appreciate your patience and understanding as we work to ensure a thorough and effective solution.

     

    In the meantime, if there’s anything else I can assist you with, or if you have any further concerns, please don’t hesitate to reach out. Your feedback is invaluable to us, and we’re here to support you every step of the way.

     

    Regards

    Amal

      B
      brooks_9615Author
      Participant
      August 20, 2024
      Thank you!!!!
      L
      Luis29236487az2c
      Participant
      August 15, 2024

      I have the exact same problem since yesterday. It seems it may have to do with the last update.

        B
        brooks_9615Author
        Participant
        August 17, 2024

        Glad I am not the only one. I have the full version of Acrobat (15) on my PC. I scanned numerous class notes to create a PDF file. These scans were done about a year ago. I have had no problem reading them on my IPAD. That is until the latest update last week. When I open the file(s) I get blank pages. The files display properly on my PC and IPHONE.

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