Participant

Answered

acrobat reader keeps stopping

Forum|Forum|6 years ago
April 12, 2019
6 replies
2317 views

Android

Correct answer Amal.

Hi there

Hope you are doing well and sorry for the trouble you are experiencing.

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have recently purchased the Acorbat Pro subscription on trial basis.

As described, the application was not fully installed and suddenly stopped working with some installation issues. Please, remove the application using the Acrobat cleaner tool https://adobe.ly/40AspSi , reboot the computer and reinstall the application using the direct link https://adobe.ly/45Q5sOH and see if that works.

Let us know how it goes.

Dylan J clarke229

Participant

Why can't I fill & sign my pdf & how do I change it???? This is what it comes up with.

Help please!!

S_S

Community Manager

Hi @Dylan J clarke229,

Hope you are doing well. Sorry for the trouble with using Acrobat Reader Mobile.

From the screenshot, it looks like a file-specific issue where the file is restricted in some way, causing Acrobat Mobile to display the Fill & Sign not available pop-up.

To work on these types of files, you need to use the desktop version of the application.

Hope this gives more clarity.

Regards,

Souvik

A

ajsplanner

Participant

Everytime I open a PDF File. It freezes and then closes the pdf. It sends an error message and I send the information to Adobe and provide my e-mail so they can send info back. I never hear anything back, however.

I at one time had a subscriptions with Adobe, but really never utilized it and then canceled the subscription after a couple of months. I started having issues after I canceled the subscritption.

Please help. This is causing a lot of issues.

Thanks.

S_S

Community Manager

Hi @ajsplanner,

Hope you are doing well. Sorry for your experience with using Acrobat.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat you are using (go to Home > Profile > About Acrobat);

2. The OS (Android/iOS) of your device and its version;

3. A screen recording of the entire event for better understanding.

Also, do you see this issue with every PDF file you try to use or with specific files? We would like to investigate more to try and reproduce the issue in-house.

Look forward to hearing from you.

Regards,
Souvik.

S

Suelina

Participant

I purchase the adobe new features trial, while waiting for it to be fully installed suddenly the application stop working and there were some installation issues happen. now i cant edit any document in adobe acrobat

Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well and sorry for the trouble you are experiencing.

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have recently purchased the Acorbat Pro subscription on trial basis.

As described, the application was not fully installed and suddenly stopped working with some installation issues. Please, remove the application using the Acrobat cleaner tool https://adobe.ly/40AspSi , reboot the computer and reinstall the application using the direct link https://adobe.ly/45Q5sOH and see if that works.

Let us know how it goes.

P

premnath_7818

Participant

Hi team,

I am facing this issue inside the server. how to solve this: many of our users facing this same issue.

S_S

Community Manager

Hi @premnath_7818,

Hope you are doing well. Sorry for the trouble with using Acrobat Reader.

The version of Acrobat Reader that you are using is outdated, and there could be stability issues with the app beyond our control, due to the constant need for improvements in line with the Windows OS updates.

Would you mind updating the app to the latest version (2025.001.205xx) and letting us know if it works for you?

You can do so by going to Help > Check for Updates.

Alternatively, you can download the offline installer to the latest version from here: https://adobe.ly/3G32D23.

Hope this helps.

Regards,
Souvik.

O

Okozor_Ebube4632

Participant

I just updated my app to the latest version but it's still crashing. What do I do?

S

Sakher3791316272e8

Participant

Hi,

whenever i open acrobat reader, it gives: "Start your free trial of Adobe Acrobat.", and i cannot use it.
what is the solution?

Thanks

P

PRIYANKA_GUPTA2831412

Participant

Thank you for contacting us. We have just released a version of the Acrobat Reader application that addresses this concern. Please update your installation from the Play Store and let us know if this resolves your issue.

Regards,

Team Adobe Acrobat