Acrobat Reader - No enough available memory message on opening PDF from Document cloud on Android

++Adding to the conversations,

This is not a problem of the Adobe Acrobat Reader Mobile app, but rather a clogged AndroidOS with unnecessary numerous apps opened and no maintenance performed in the mobile device.

Usually you should not see this error if you get in the habbit of cleaning the application cache, getting rid of bloatware and apps with Ads, and keeping your device properly updated.

If you do have memory space available and received this error, check to see how many apps are running in the background and put them to sleep.

Or just simply clear the cache of the app(s) that you can identify that are hogging your device memory.

Here is a good quick video on how to clear the app cache:https://m.youtube.com/watch%3Fv%3DgCewXbYE9rA&ved=2ahUKEwjf4-v2zaDoAhXPVs0KHRbXBHkQFjAGegQIDRAn&usg=AOvVaw1pyyS7YdKQiT2RATwu4ria 

Learn more about cached data here: https://www.computerworld.com/article/3218152/how-to-fix-insufficient-storage-issues-in-android-and-ios.amp.html 

NOTE: If this is only happening when you work with the Reader Mobile App, clear the Reader app cache using the video above as reference.

Additionally, always, always, always, keep both of the mobile device's operating system and the Acrobat Reader Mobile App updated to reflect their current versions.

Hi Mahsa,

As you have mentioned above, you get the error message when you open the PDF from Document Cloud on Adobe Acrobat Reader mobile application.

Did you check if the issue occurs only with Document Cloud file? Did you try to open PDF from Dropbox or More locations?

If not please try and check if the error appears.

Please share the screenshot of the error message you receive and free storage available on your mobile device.

Let us know the application and OS version on the device.

Share the exact workflow you do when the error appears.

Let us know if you need any help.

Regards,

Meenakshi