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lucien_art
Participant
March 19, 2017
Question

Acrobat Reader on Android crashes constantly.

  • March 19, 2017
  • 1 reply
  • 1959 views

Adobe Acrobat Reader is constantly crashing on my samsung SM-T560, when I try to underline or make some comments on the text. I've tryed other files, but the error keeps happening. So, how can I solve this?

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1 reply

Adorobat
Adorobat
Participating Frequently
April 3, 2017

Hi lucien.art,

I apologize for taking so long in responding to your query.

Could you please check if there is an update available for Acrobat Reader?

1- Tap Play store icon on the device's home screen>tap three horizontal lines in the search box

2- Tap My apps & games

3- Locate and tap Adobe Acrobat Reader>UPDATE

Please confirm the version of Acrobat Reader installed on the device.

To check the version, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help

Tap three vertical dots again and select About Adobe Acrobat

Android version installed on the device?

From the device home screen, tap Settings>About Phone>Device Information

Awaiting for your reply.

-Shivam

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