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Wiebke31911356mzht
Participant
August 27, 2023
Question

Acrobat Reader on iOS: displaysDropbox files in duplicates, opens wrong files

  • August 27, 2023
  • 2 replies
  • 1451 views

Since some weeks I experience a weird behaviour of Acrobat Reader on iOS (iPad Pro) when accessing Dropbox:

1. some files are displayed in duplicates, although they are stored in Dropbox just once 

2. when I tap on one of these apparent duplicates, both will show the loading-sign

3. one of these apparent duplicates opens the correct file, while the other opens a compeletely unrelated file

 

This topic has been closed for replies.

2 replies

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 28, 2023

Hi @Wiebke31911356mzht,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. The iOS version your device is running on;

3. A screen recording of the issue you experience;

4. The original file, along with a duplicate file, was created for further investigation.

 

Look forward to hearing from you.

 

-Souvik

W
Wiebke31911356mzhtAuthor
Participant
August 28, 2023

Hello,

sorry I forgot to give this information in my original post. Here it is:

App-Version: 23.08.00 (20230817.121309)

iPadOS-Version: 16.6

Screen recording is attached

the two files I opened in the recording are attached

Regards,

Wiebke

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 29, 2023

Hi @Wiebke31911356mzht,

 

Thank you for the details. Forwarded the information to the dev team for further investigation.

 

I will update the thread once I hear back from the team.

 

-Souvik

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
August 27, 2023

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

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