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ChrisDupont
Participant
March 18, 2024
Question

Acrobat Reader on Samsung Galaxy S21+ won't open anymore

  • March 18, 2024
  • 1 reply
  • 693 views
Hello,
 
Since yesterday my Acrobat Reader won't open anymore on my Samsung Galaxy S21+.
I have latest Android version 14 and the latest version of the Acrobat Reader installed.
When i try to open it, i just stays on the screen with the logo and after a while i get the message
"Adobe Acrobat is not reacting" with the option to close the app or wait.
 
I already did force stop, tried emptying the cache, erasing the data, etc...
I also tried uninstalling and reinstalling Acrobat Reader again, but nothing is helping.
Also tried restarting my phone but the problem just persists.
 
 
best regards,
Chris.
    This topic has been closed for replies.

    1 reply

    C
    ChrisDupontAuthor
    Participant
    March 18, 2024

    UPDATE (18/03/2024)

    I also have a work account on my phone and when i delete my work account, it starts working again.
    It takes a long time to load (approx 30 sec) but at least it's working again.
    How is my work account interfering with the app on my personal account ??
    So i cannot have a work account on my phone to be able to use the app ??
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 26, 2024

    Hi @ChrisDupont,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    This is strange and shouldn't be happening. Would you mind sharing a screen recording of the entire event for a better understanding and assistance?

     

    Look forward to hearing from you.


    -Souvik

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