Skip to main content
K
kutayc4274320
Participant
June 5, 2022
Question

Acrobat Reader Pro deleted all of my comments (Could not be saved...)

  • June 5, 2022
  • 1 reply
  • 5146 views

As the title says I have encountered this "Could not be saved..." error on my tablet. My work of 2 hours has gone. I have nothing to say. I am here to leave a complaint about Adobe products. Comments are hilariously challenging to create. You cannot copy and paste hand-written comments, some of them abruptly end up on the previous or next page, and you cannot even relocate them to another page, so you have to recreate them all over again. Adobe Acrobat is still dumb. All of my work has disappeared. For the ones who are reading this, reconsider your purchase of Adobe products. I hope this helps with your decisions. Adobe Acrobat Pro IS NOT EVEN ABOVE AVERAGE for your study notes. There is nothing that can be done and I am furious. I will try other alternatives. I always trusted Adobe up until now. You let me down with your product.

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 7, 2022

    Hello,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Is the issue you refer to specific to a document file or with all the files? It could be that the file you were editing has restrictions to editing, due to which the editing was not saved.

     

    Also, you might want to check the file access permissions on your tablet for Acrobat Reader Mobile.

    Please refer to the link for details: Work with PDFs — Acrobat for Android Help (adobe.com)

     

    I hope this answers your question.

     

    Thanks,

    Souvik.

      K
      kutayc4274320Author
      Participant
      June 23, 2022

      Unfortunately with any PDF. I gave Acrobat another chance after this accident. Then today it happened again. But this time I have lost 250 pages worth of presentation notes. This is not fair. I cannot describe how upset and disappointed I am. Although I was using the cloud, it does not recover my PDF now. I am both furious and very sad. I don't know how to describe my feelings. My effort of tens of hours is gone with a single error message. What's the use of the cloud/star function if it does not simultaneously upload my work to the cloud? I am deleting Adobe Acrobat and ending my subscription as of now.  

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        June 23, 2022

        Hi, Sorry for the experience. 

         

        This issue is highlighted to the team, and a bug is logged. We will try to get this in the next update.

         

        In the meantime, can you try the below steps:

        1. Log out from Acrobat Reader Mobile;

        2. Restart the device;

        3. Log back in with the same credentials and check if the comments are there or not.

         

        Thanks,

        Souvik.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices