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Participant
August 16, 2022
Question

Acrobat Reader Samsung Subscription

  • August 16, 2022
  • 1 reply
  • 8311 views

Hello,

 

I am really unsatisfied with what has happened. A week ago I needed to use acrobat on my phone as I was away and had to sign some documents and this was pretty much the only time I used it. I found out that I had to start a subscription to be able to edit the doc but while trying to do it I got an error and thought okay maybe there was an issue with my connection and when I tried to do it again(this is to start the 7 days trial) it was giving my an error saying that I already had purchased this. Now fast forward a week from that time I get a receipt where £53.89 VAT included are gone from my account while acrobat still shows that I don't have a subscription so there was no way for me to cancel and still not and just losing money. Great, now can I please somehow cancel this and please get my money back? I never ended up using the premium feauture anyway as I still have no acess to it, just somehow getting my monety though.

1 reply

jane-e
Community Expert
Community Expert
August 17, 2022

@Panagiotis5C94 wrote:

can I please somehow cancel this and please get my money back? I never ended up using the premium feauture anyway as I still have no acess to it, just somehow getting my monety though.


 

When you subscribe to something through Google Play, then you need to cancel through Google Play. Adobe is not involved in your transaction. 

 

Details for Google Play here:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Jane

 

Participant
August 17, 2022

Hello Jane, it was done in Galaxy Store somehow which I have never used thus I could not figure how to cancel it though now that I did how would I go for a refund as I don't want to keep this and once I cancelled I didn't see the option for a refund. Many thanks!

jane-e
Community Expert
Community Expert
August 17, 2022

Hi @Panagiotis5C94 

 

You need to contact the Galaxy Store since Adobe wasn't involved. Scroll a little further down the page to the heading "Cancellation fee and refunds" or use this link:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and-refunds

 

Jane