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Participant
Jun 18, 2025 4:26 PM UTC
Answered

Acrobat won’t load on my iOS devices

I'm a heavy user of acrobat reader. 

opening a new file this morning, the app opened momentarily, the closed before opening the file. 

I offloaded and reinstalled the app ... then deleted and reinstalled the app. Same result. Acrobat starts to open, then closes before opening a file or showing 'Home'.

 

my iOS is up to date. 

same problem on my iPhone and iPad. 

???

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 18, 2025 9:22 PM UTC

Hi @RobertNewton719,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

2 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jun 18, 2025 9:22 PM UTC

Hi @RobertNewton719,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

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Souvik Sadhu
Legend
Jun 18, 2025 4:36 PM UTC

Hi @RobertNewton719,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.

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