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Participant
June 18, 2025
Answered

Acrobat won’t load on my iOS devices

  • June 18, 2025
  • 2 replies
  • 189 views

I'm a heavy user of acrobat reader. 

opening a new file this morning, the app opened momentarily, the closed before opening the file. 

I offloaded and reinstalled the app ... then deleted and reinstalled the app. Same result. Acrobat starts to open, then closes before opening a file or showing 'Home'.

 

my iOS is up to date. 

same problem on my iPhone and iPad. 

???

Correct answer Souvik Sadhu

Hi @RobertNewton719,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

2 replies

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hi @RobertNewton719,

 

Good news.

 

We are live with the fix.

Please restart your device once and try using the app again. 

 

Let us know how it goes.


Regards,
Souvik.

Souvik Sadhu
Community Manager
Community Manager
June 18, 2025

Hi @RobertNewton719,

 

Sorry for the experience with Acrobat Reader Mobile app crashing.

 

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

 

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

 

We request your kind understanding and patience while the team gets the fix live.


Regards,
Souvik.