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alexc32754533
Participant
June 16, 2017
Answered

Acrobat won't unlock subscriptions.

  • June 16, 2017
  • 1 reply
  • 1008 views

I am currently using acrobat on my mac desktop with all of the features unlocked, due to my subscription. I got a new iPad and downloaded the mobile version and it won't unlock all of the features. I use the same account and even try clicking restoring purchases, but it doesn't work. The desktop version even says "your subscription unlocks all mobile functionality. Open or download the acrobat reader app, then sign in to use all tools." Any help or advice would be much appreciated.

This topic has been closed for replies.
Correct answer MobileDeveloperCK

Hi alexc32754533​,

In Acrobat Reader on your iPad, please go to the My Account screen and make sure that you are signed in with the same Adobe ID that you used to purchase subscriptions.

Would you tell us the status of each subscription?

  • Subscribed (in light gray): You have already subscribed to the service.
  • Subscribe (in green): You have not subscribed to the service yet. Or your subscription does not include the service.

Please check your subscription confirmation email to see which subscriptions you are entitled to.  If you find any issues with your subscription status, would you please contact Adobe Customer Care?

(Unfortunately, we do not have access to your subscription information here in the Adobe user forum.)

1 reply

M
MobileDeveloperCKCorrect answer
Legend
June 17, 2017

Hi alexc32754533​,

In Acrobat Reader on your iPad, please go to the My Account screen and make sure that you are signed in with the same Adobe ID that you used to purchase subscriptions.

Would you tell us the status of each subscription?

  • Subscribed (in light gray): You have already subscribed to the service.
  • Subscribe (in green): You have not subscribed to the service yet. Or your subscription does not include the service.

Please check your subscription confirmation email to see which subscriptions you are entitled to.  If you find any issues with your subscription status, would you please contact Adobe Customer Care?

(Unfortunately, we do not have access to your subscription information here in the Adobe user forum.)

    C
    cobrien44
    Participant
    May 18, 2020

    Having a similar issue here, but on Android.  When I contact Adobe Customer Care by chat or phone, they tell me that they do not provide support for the mobile apps.  My e-mails to the Android support team have gone unanswered, as has my own forum post.  

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