Adobe acrobat AI is not answering my question, even after subscribing. It keeps on showing processing without responding. I need help from the techinal team

Hello @responsible_detail2168

I hope you are doing well, and thanks for reaching out again, and sorry this is still happening.

I noticed you posted a similar issue on the Acrobat Online board as well: My AI Assistant is not working, shows processing without responding to messages. A few things worth checking on mobile specifically:

1. Confirm you're signed in to the app with the same Adobe ID tied to your subscription, since AI Assistant needs that to activate properly.

2. Make sure the app is fully updated from the App Store or Google Play.

3. Try force-closing the app completely and reopening it, then test AI Assistant again on the same document.

4. Try a different, simple PDF to see if the same "processing" freeze happens with that one too.

5. Check your internet connection, since AI Assistant needs an active connection to process the document.

Since you've now seen this happen in more than one place, could you also confirm which device and app version you're using (iOS or Android, and the app version number)? That will help us figure out whether this is tied to your account, the specific document, or the app itself.

Regards,
Amal