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Dnovoguitars_
Dnovoguitars_
Participant
March 3, 2026
Question

Adobe Acrobat and Google Drive no connect

  • March 3, 2026
  • 1 reply
  • 77 views

I can log in normally, however, when I try to link I can log in normally, however, when I try to link my I can log in normally, however, when I try to link my account to Google Drive storage, I can log in normally, however, when I try to link my account to Google Drive storage, Acrobat sends me to the new window where I log in I can log in normally, however, when I try to link my account to Google Drive storage, Acrobat sends me to the new window where I log into my account. I can log in normally; however, when I try to link my account to Google Drive storage, Acrobat sends me to the new window where I log in to my Google account, but after logging in... I can log in normally; however, when I try to link my account to Google Drive storage, Acrobat redirects me to the new window where I log in to my Google account, but after entering my information, authentication doesn't happen at all. I've already tried in different ways. I can log in normally; however, when I try to link my account to Google Drive storage, Acrobat redirects me to the new window where I log in to my Google account, but after entering my information, authentication doesn't happen at all. I've already tried on different computers (Windows and Mac). I can log in normally; however, when I try to link my account to Google Drive storage, Acrobat redirects me to the new window where I log in to my Google account, but after entering my information, authentication fails. I've already tried on different computers (Windows and Mac) with different browsers, removing permissions from Google, and trying again. I can log in normally; however, when I try to link my account to Google Drive storage, Acrobat redirects me to the new window where I log in to my Google account, but after entering my information, authentication doesn't happen at all. I've already tried on different computers (Windows and Mac) with different browsers, removing permissions from Google and trying to re-enter them. I can log in normally; however, when I try to link my account to Google Drive storage, Acrobat redirects me to the new window where I log in to my Google account, but after entering my information, authentication doesn't happen at all. I've already tried on different computers (Windows and Mac) with different browsers, removing permissions from Google and trying to re-allow them, but nothing works. The strange thing is that it continues to work perfectly fine on Android. 

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 10, 2026

    Hi ​@Dnovoguitars_,

     

    Hope you are doing well. Sorry for the trouble with using your Google Drive with Acrobat.

     

    Since you mentioned about the service working fine on Android, would you mind letting us know that platforms where you experience the issue? 

    Is it limited to Windows/Mac?

     

    Also, by the description, it seems related to browser authentication or permission handling during the Google OAuth sign-in process.

     

    Would you mind trying out the steps below: 

     

    Try linking through Acrobat’s built-in browser window

    Sometimes authentication fails if the redirect is handled by an external browser.

    • Open Acrobat / Reader
    • Go to Home
    • Click Add Account under Storage
    • Select Google Drive
    • Complete the sign-in process in the window that opens

    Avoid copying the link into another browser tab.

     

    Clear cookies for Google and Acrobat

    Cached authentication tokens can block the authorization process:

    1. Open the browser used for authentication.
    1. Clear cookies for:
    • accounts.google.com
    • adobe.com
    1. Restart Acrobat and try linking Google Drive again.

     

    Check pop-up or tracking protection

    Strict browser privacy settings can prevent the OAuth redirect from completing. Make sure that:

    • Pop-ups are allowed

    • Third-party cookies are not blocked for the sign-in window

    • Tracking protection is not preventing redirects

     

    Remove and re-add the integration from Google

    • Open Google Account → Security → Third-party apps with account access

    • Remove Adobe Acrobat

    • Restart Acrobat

    • Try adding Google Drive again from Home → Add Storage

     

    Also, please ensure that Acrobat is on the latest version as per your device for the best experience.

     

    To check for updates on iOS, go to AppStore > search for Acrobat > click on Update (if applicable)

    For Windows, Mac, go to Acrobat > Menu > Help > Check for Updates.

     

    Let us know how it goes.

     

    Regards,

    Souvik

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