bob24796554lig7

Participant

Question

Adobe Acrobat App - can’t edit with subscription

Forum|Forum|3 years ago
June 9, 2022
2 replies
652 views

I have a annual subscription through apple for the acrobat app but the premium facilities are locked like on a free subscription.

I've logged out / reinstalled , even subscribed for next year but the premium options are still not available to me (I used it for months with no problems). Acrobat acknowledges I have a premium subscription as when I try and subscribe again to premium the subscription starts in November 22 when my current one ends.

This topic has been closed for replies.

Andrea24736255c6vi

Participating Frequently

Could you fix the problem in the meantime and when yes how? I have the same problem since 4 days!

Community Manager

Community Manager

@bob24796554lig7

Hello, Can you please share a screen recording of the issue for us to understand better and assist you?

Thanks,

Souvik.

Community Manager

Community Manager

Hello,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Would you mind telling me the ID you use to log in to Acrobat Reader Mobile?

Also, you might want to try restoring the purchase from within the application to check if it helps.

You may refer to the link for more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

I hope this helps.

Thanks,

Souvik.