Adobe acrobat app does not work after last update, why?

Question

I am running ios 12 on my ipad.Since yesterdays update I cannot open my app. I get a white home scree with a buffering symbol for about 4 min & the the screen goes black & the app closes.I tried rebooting my ipad, with no benefit.I backed up my ipad to itunes, deleted & re installed the app then restored my ipad, but i still have the same thing happening when I try to open the app.I have a number of very important documents on this app, but at this point I cannot access anything.  This is very frustrating!How can i fix this issue?

MobileDeveloperCK · Accepted Answer

Hi almudnam41569293​,If you uninstall Acrobat (or any other iOS app), the operating system will delete all of associated local data (including your local documents). I am so sorry.Do you have iCloud backup? If you have backup, you can restore it by following the instructions below.iCloud: Restore or set up iOS devices from iCloud Hope this helps.

rmarcelita881151422885393 · Answer

Hi trevork71506742​ and​donnal36904658​,We just released Acrobat Reader 18.09.14 to the App Store. This release addresses the issue at launch reported by users. Please let us know if you continue to experience issues or have any other questions after updating. Thank you for your patience, and we apologize for the inconvenience this has caused you.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded