adobe acrobat app keeps freezing during use

Forum|Forum|1 month ago
January 31, 2026
1 reply
125 views

when ever using the adobe acrobat reader app (I have a subscription) it just suddenly freezes and I can’t do anything, not even close the app down but everything else on the laptop continues to work

Correct answer PCStairlifts

@S_S believe this has been done by the guy at the computer shop, couldn’t wait this long for problem to be resolved as have a busy business that required a fix, turns out your app isn’t compatible with snapdragon so need to use 32 bit not the 64 bit version. Surely this should advised from the moment people try to download your app!!

creative explorer

Community Expert

@PCStairlifts A little confusing here, because this post in acrobat reader mobile, but yet, you are talking that this in on your laptop…. so which is it? phone or device

before diving into each one. I would first log out and clear your history, cache and cookies. Restart your device and log back in.

m

PCStairliftsAuthor

Inspiring

I downloaded the app on my Lenovo laptop from Microsoft store. I have cleared all of these and still the same

creative explorer

Community Expert

@PCStairlifts I just installed Adobe CC on the wife’s new PC; and I have no issues on Windows 11. No, granted, I did go through Adobe Creative Cloud Desktop App, because I was also installing the other apps too.

If you are just downloading Reader, I would uninstall and make sure after it removes it, if anything sits in the trash can, clear it out. And go and use this link directly, and download a fresh reader:

https://get.adobe.com/ca/reader/

m

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