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Giovanni37280274z3p9
Participant
May 9, 2024
Question

Adobe acrobat crashes after startup iPhone

  • May 9, 2024
  • 3 replies
  • 2157 views

Hi, I can't use anymore adobe acrobat because it crashes after startup. I have an iPhone 11. Can you solve please?

    3 replies

    K
    ken_2057
    Participant
    June 18, 2025

    Further to this thread, I now have the same problem with Acrobat crashing after a few seconds on the my iPhone.  I just reinstalled Acrobat from the App Store and restart my phone. Did not solve the problem.  iOS version 18.5 . Thanks for any help

      A
      anthony_7548
      Participant
      June 18, 2025

      Same issue for me. Worked for a few mins then decided to crash within a second every time I open it. iPhone 16 pro on iOS 18.5. Multiple restarts and downloads did not fix it. 

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 17, 2024

        Hi there

         

        I hope you're doing well.

         

        We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

        If you have any questions or face any issues, feel free to reach out.

         

        ~Amal

        J
        jhabriya_2584
        Participant
        June 18, 2025

        It's not working for me either. The app is updated. Deleted the app reinstalled and also restarted my phone. Still crashing after start up.

          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          May 24, 2024

          Hi @Giovanni37280274z3p9,

           

          Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

           

          Have you checked if the app is updated to the latest version on the AppStore? 

           

          Do you still experience the issue with the latest version? If yes, would you mind sharing a few pieces of information for further investigation:

          1. The app version of Acrobat you sue (go to Profile-> About Acrobat);

          2. The iOS version of your device;

          3. A screen recording video of the event for a better understanding.

           

          Look forward to hearing from you.

           

          -Souvik

          G
          Giovanni37280274z3p9Author
          Participant
          May 24, 2024

          Hi,

          I have already checked everything.

          1. Adobe Acrobat version : 24.04.61 (I've seen this in the App Store because I can't see it in the app)

          2. iOS version: 17.4.1

           

          I hope you can resolve this bug.

           

          Giovanni

           

          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          June 3, 2024

          @Giovanni37280274z3p9 Thanks for sharing the details. 

          I have logged a ticket for the team to investigate further.

           

          I will update the thread once I hear back.


          -Souvik

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