Adobe acrobat crashing on launch

Forum|Forum|7 months ago
June 18, 2025
2 replies
242 views

The app keeps crashing on start up and I cannot access my files. I use this everyday for work and is putting paperwork behind. Can someone please help?

Bug

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

J

james_2598Author

Participant

Thank you for the help. Hopefully this can be resolved quick. I need the app working for my job.

kglad

Community Expert

i see others complaining and i see the problem too. ie, it's probably on adobe's end.

J

james_2598Author

Participant

Just to add more info. This is happening on both my iPad and my iPhone. I have deleted the app and reinstalled multiple times and tried updating but there is no available update.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded