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January 7, 2018
Answered

Adobe Acrobat has stopped (Samsung Note 8) when highlighting text

  • January 7, 2018
  • 1 reply
  • 1242 views

I'm trying to do a project for work where I need to highlight certain numbers in the document. At first it worked fine but when I changed the color of my highlighter and after I highlighted a color of numbers it stopped working. The I got a pop-up saying "Adobe Acrobat has stopped" I was afraid I'd lose my work so I kept selecting "wait" but then I couldn't close the pop-up, not too long after that another window pops up and says "The processing center has stopped", I ended up having to restart my phone. Now I can't select one number without getting the fist pop-up saying "Adobe Acrobat has stopped". How can I fix this?

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Correct answer AkanchhaS8194121

Hi Shandae,

Sorry to hear the inconvenience caused to you.

I assume that the application has not been updated to the latest version. And that might have caused the application crash.

Let us know if it still doesn't fix.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
January 8, 2018

Hi Shandae,

Sorry to hear the inconvenience caused to you.

I assume that the application has not been updated to the latest version. And that might have caused the application crash.

Let us know if it still doesn't fix.

Regards,

Akanchha