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darioffm
darioffm
Inspiring
January 30, 2020
Answered

Adobe Acrobat iOS App with inTune MAM Problem

  • January 30, 2020
  • 2 replies
  • 5117 views

Our iPhones are inTune managed and Cloud Apps are protected by MAM Application Protection Policy. Adobe Acrobat iOS is also managed by that policy. The policy allow only to share files between managed Apps like Teams, Outlook, OneDrive, etc. The Acrobat App is registered in inTune by enabeling it on "Pre-Settings". The Policy itself works like expected. Did already doublechecked with .xlsx .docx. When i disable the policy .pdfs could opened again without problems.

 

When i open a .PDF from one of the managed apps e.g Teams, i get error messages within Acrobat. 

I open a .PDF --> Import to Acrobat --> Error.

 

Error Messages:

1. The document cannot be opened because it is damaged

2. The file could not be opened because it is not in the correct format

 

    This topic has been closed for replies.
    Correct answer darioffm

    Get the final Feedback from MS Support Team:

     

    "Our Adobe contact confirmed that their "Share Extention" does not integrate the IntuneSKD. Until they will update their app code and integrate the share extension with Intune SDK, Adobe app won't be able to receive managed content through that method. 

    It is unfortunate, but at this moment this was the most we were able to do. We do not own Adobe app so we can't upgrade it to leverage this functionality as well."

     

    Poor Adobe Support who can't give me that answer since weeks and we had to spent so much time to investigate. Thanks!

    2 replies

    darioffm
    darioffmAuthorCorrect answer
    Inspiring
    March 18, 2020

    Get the final Feedback from MS Support Team:

     

    "Our Adobe contact confirmed that their "Share Extention" does not integrate the IntuneSKD. Until they will update their app code and integrate the share extension with Intune SDK, Adobe app won't be able to receive managed content through that method. 

    It is unfortunate, but at this moment this was the most we were able to do. We do not own Adobe app so we can't upgrade it to leverage this functionality as well."

     

    Poor Adobe Support who can't give me that answer since weeks and we had to spent so much time to investigate. Thanks!

      darioffm
      darioffmAuthor
      Inspiring
      January 30, 2020

      i am also in touch with Microsoft Support, they are investigating on their side. So please contact me to find a solution as soon as possible since all users in our company are affected.

      N
      na20035825
      Participant
      February 5, 2020

      Hello,


      Were you able to find a solution? Enabling Copy/Paste settings to allow the user to Copy the file to Acrobat is a temporary workaround. 

      darioffm
      darioffmAuthor
      Inspiring
      February 5, 2020

      Hello,

       

      unfortunatelly not. I have an update from Microsoft that they can reproduce that behaviour on their envoirement. Tbh. i can do this, but i don't want to find a workaround otherwise the policy has no sense to be activated. I will find a proper solution as it's designed. Too bad, that the Adobe Support does not respond on my Post. I tried to call them and they say, open a post in the community, they will help you. *lol*

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