Adobe Acrobat Premium Keeps Crashing

Question

Hi, I paid for the monthly subscription but the App keeps crashing in the process of combining files. I've tried a million times. It's really exhausting. Please can someone help? Why pay for what is not working? I tried signing a document as well but it did not work. Then, I deleted it and reinstalled yet it's not working. It's the latest version I'm using.

Kritika25595267dnb0 · Answer

Hello @unyimef

I hope you're doing great.

As per my understanding, the application is crashing while combining files.

For the resolution, could you please try these steps: -

1. Try to clear the cache of the application.

2. Update the application.

3. Sign out and sign in back.

Also, are the files you are trying to combine on your phone's local storage or the cloud drive? If on the cloud, can you try copying them to the local storage and try again.

If this does not help, could you please help me with some details:

1. The application version of Acrobat Reader Mobile.

2. The operating system you are using and its version.

3. A screen recording of the happening situation for better understanding.

I am hoping to hear from you soon.

Regards,

Krutikka

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