Adobe Acrobat Premium. Same problem

Question

I already paid one year subscription to Adobe Acrobat Premium until September 2023 but I cannot get the added features advertised by Adobe. I'm still treated like a free user. Adobe tells me it's another account but they don't tell how to access it.

Souvik Sadhu · Accepted Answer

Hello @GerryMSV,

I hope you are doing well. I am sorry for your experience with Adobe Scan.

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Let me know if this helps.

Thanks,

Souvik.

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