Skip to main content
P
PF79
Participant
April 23, 2022
Question

Adobe Acrobat Reader /Converter dc App with Adobe Scanner App Combo

  • April 23, 2022
  • 1 reply
  • 431 views

I purchased these 2  iOS Adobe Acrobat two apps together as a bundle for my Business needs a while back from the IPhone App Store on my IPhone , and I downloaded them again on my new iPhone after we set my new iPhone up & it is fine it recognizes my information , it says purchased on the Apps and opens up fine, but in order to continue to use any of the advanced features other than the reader , it says I have to renew my subscription ?? How can I renew it when it's only a purchase option App !!??? It's already been purchased by me !! It says it on the app too that I purchased it !! Ugh !! I am frustrated with why you have it not auto recognizing my Emsil to the point that I don't need to renew some subscription when It's obviously recognized my email as a purchased account for your Apps as bundled !! 
thank you . From a apple App Store user  MY Continued Journey 

This topic has been closed for replies.

1 reply

S
Souvik_98
Participating Frequently
April 25, 2022

Hello,

 

Hope you are doing well. I am sorry to hear that you are facing issues with using the subscription features on your account.

 

Just to get a better idea about the situation, could you share a screen shot of the error that you get when trying to use the features.

 

While you share so, please try restoring the subscription once on your device and check if it helps. To know how to do so, please click the link: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Regards,

Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices