Adobe acrobat reader DC

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe account and found that you have an active Acrobat Pro plan. As described, when you attempt to open the document for signature, you receive a message stating that Adobe Acrobat Reader DC is required.

Are you trying to open the PDF document in a web browser or on your device/computer system? Please try to download the PDF to your system locally and then try opening it via Acrobat desktop pr mobile application and see if that works.

Is this an issue with a particular PDF file or with all the PDFs? Try with a different PDF file and see if the issue still occurs.

Also, make sure the Adobe Acrobat application is updated to the latest version 

- For Desktop app: Go to Help > Check for updates and reboot the computer once.

- For Mobile app: Try updating the app to the latest version available on the App/Play store and reboot the device once 

Let us know how it goes

~Amal