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L
lsimone-x
Participant
October 2, 2018
Answered

Adobe Acrobat Reader doesn't work on iOS!!

  • October 2, 2018
  • 3 replies
  • 1561 views

Even I have updated the app to the new 18.09.13 version yesterday 01 October 18 and now I cannot use it as the app is freezed at the “Home”. I tried to restart my iPhone but it was not helpful. I need some files urgently and I have no backups. Please try to fix the bug.

Thanks in advance.

Brgds

SL

This topic has been closed for replies.
Correct answer Pat Wibbeler

Can you please look again on the app store? Sometimes it takes up to a day for a release to roll into all locations:

‎Adobe Acrobat Reader on the App Store

If you see "update", please update. If not, please let me know. The new version is 2018.09.14. Can you please let me know if that is the version you see in the store? Additionally, please go to your Settings App, then  General > iPad Storage and tap on "Acrobat". That will show you the version installed. I want to be absolutely sure that you have the most recent version since 09.14 seems to have solved the problem for so many.

Thank you!

3 replies

Pat Wibbeler
Adobe Employee
Pat WibbelerCorrect answer
Adobe Employee
October 5, 2018

Can you please look again on the app store? Sometimes it takes up to a day for a release to roll into all locations:

‎Adobe Acrobat Reader on the App Store

If you see "update", please update. If not, please let me know. The new version is 2018.09.14. Can you please let me know if that is the version you see in the store? Additionally, please go to your Settings App, then  General > iPad Storage and tap on "Acrobat". That will show you the version installed. I want to be absolutely sure that you have the most recent version since 09.14 seems to have solved the problem for so many.

Thank you!

Pat Wibbeler
Adobe Employee
Pat Wibbeler
Adobe Employee
October 4, 2018

Hello,

I am really sorry that you encountered this problem. We have just released a fix for this to the app store. Several users have verified that it fixes the hang while loading the Home view. Can you please let us know if it solves your problem as well?

‎Adobe Acrobat Reader on the App Store

Thank you again!

Pat

niting4789048
niting4789048
Participant
October 4, 2018

Hi Pat,

Could not find any fix in the App store of Iphone.

The App opens and just hangs.. I have many files there for easy and regular use.

Please advise what to do.

Thanks.

Meenakshi_Negi
Meenakshi_Negi
Legend
October 3, 2018

Hi SL,

Sorry for the trouble caused.

The team is investigating the issue.

Once we get any update on this, we will inform you.

We appreciate your patience.

Regards,

Meenakshi

niting4789048
niting4789048
Participant
October 4, 2018

Hi Meenakshi,

Still the same issue as above.

have you people found some solution.

thanks.

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