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shaun28236593oolv
Participant
February 3, 2023
Question

Adobe Acrobat reader for mobile not able to open pdf file with password protected in AES-256

  • February 3, 2023
  • 1 reply
  • 884 views

Hi,

 

I have generate a few pdf file with password protected in AES-256. I'm able to open the pdf in other mobile pdf reader and only not able to open in AES-256. May i know what is the actual problem on this?

 

I have attached a sample pdf file on it and the password is A12345678

 

 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 3, 2023

Hi @shaun28236593oolv,

 

Hope you are doing well. Sorry about your experience.

 

We are aware of the issue, and a bug is logged to get this fixed. While we are working on the fix, would you mind trying the below workaround:

When creating the file, go to Properties-> Security Tab-> change security-> Change the can be opened by Acrobat X or later instead of Acrobat 9 or later.

 

 

Hope the workaround helps.

 

-Souvik.

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